Poor service

I enquired online over a week back about your speedpoint. I only received a call yesterday from *Beatrice*( ********** cell number that called)..I really must say I am left with more questions and annoyance. Beatrice asked my type of business which i s a tavern then she asks if I have a liquor license or a permit. I have a permit which is legal for trade, she then says you only assist with speedpoints if it is liquor license. wow, i did not know that banks now regulate even the liquor businesses. my issue is i am a legal trader with a valid permit which has been renewed on a yearly basis as the business complies with all regulations and city by-laws but Capitec does not..I wonder what is the reasoning behind this.so if i am a sole trader selling cakes and need a speedpoint what license will I need to have?? I must say of all the other service providers I have enquired with none have mentioned this as being an issue.