poor service

weeks back i received an sms from Capitec informing me that i need to FICA my son's account.2 weeks ago spent 2 hours and 45 minutes in the Hercules branch trying to FICA my account with no success. I was told that they will resolve the matter and get back to me. i cannot access the account and still waiting for their call.I asked them to close the account since they cannot resolve the matter so that i can open a account elsewhere; they refused but yet they are not resolving the issue. Whoever opend my account made a typin error because the ID number on their system does not match the one on my son's birth certificate. This is very frustrating because I have been a capitec client since 2008 and I need the money in my bank account.