Poor Service

On 3rd February I had made a payment into a FNB account via the Capitec app. The account number which I used turned out to be the incorrect account. I went to Capitec on 04th February and requested a reversal of the funds. I received the ref number and waited for feedback, I did not hear anything so I went into the bank today and was told they have no authority to debit that bank account. I called FNB and was informed by FNB that Capitec is supposed to request that they reverse the funds, apparently this was not done. I am very annoyed because I reported the incident immediately and yet my bank took 4 days to send the request to FNB, I know this because the recall fee was deducted from my account on 07 February, R131......for nothing.