HZ
Honey Z
1 reviews | Active since Mar 2018
04 Feb 2019, 12:18
Poor service
The call centre is very pathetic and slow, been put on hold for minutes until my airtime ran into, I told the agent that I'm running out of airtime because of those long holds and she ignored me and just said she is still looking into my account.
I have not received any feedback for my query.
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Replies (1)
Capitec Bank's replyOfficial
06 Feb 2019, 14:50I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply06 Feb 2019, 14:50
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Best regards,