POOR SERVICE

On the 4th of January i bought 10GB data bundles using Capitec app and was not credited. I contacted Vodacom to check for me and they confirm that nothing came through so i must contact Capitec. I then contacted Capitec and they verified my transaction to be reflecting and they told me that my query will be escalated and will get feedback. Since then every time i call in there's no feedback and no one is helping. After writing to Hellopeter i received a message saying Justin from Service admin will contact me but never happened until i just call him and he said he knows nothing about my incident/query ********** 1. All i want is the data bundles or a R605 refund .