NL
Nomakhaya L
1 reviews | Active since Jun 2015
11 Mar 2016, 13:53
Poor service
Hi<br> <br> My cousin transferred money to wrong person....punched last 2 digits of my cellphone number wrong by mistake and she phoned capitec Wednesday 09.03.2016 to reverse it, Thursday morning 10.03.2016 she went to the branch site b Khayelitsha they said they cant get hold of the person money went to.We phoned the person and even spoke through whattps he/she agreed that got the money on his/her bank but cant transferred it because capitec freeze it and they never phoned him.Here are the ref no. ***9, ***4 and ***3.<br>
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Capitec Bank's replyOfficial
11 Mar 2016, 15:20Hello Nomhaa,
I acknowledge your posting, and have referred it to Jennine Seholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Jennine Seholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply11 Mar 2016, 15:20
Official
Hello Nomhaa,
I acknowledge your posting, and have referred it to Jennine Seholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Jennine Seholoba for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank