Poor Service

Melita Masango ID ********** 312081. ********** on 2012-12-14 had a loan with capitec amount 106916.50 over 78 months. On 2016-11-13 took up a consolidation loan with FNB. I went to capitec Southdale branch and requested a settlement quotation of which I received amount of settlement was 61 971.00 and submitted at fnb and my loan was approved. Capitec was settled was paid 61 971.00. On 2018-09-29 I received a message that capitec debited my account for 1 236.00. On 2018-11-01 at about 09:07 went to my bank fnb and reversed the 1236.00 back to my account. On 2018-10-01 at about 09:30 went to capitec branch in Malvern where I spoke to Maphello. She went into my account and I explained my problem. She said she is unable to show me anything on their screen or print out any history for the account. She took the phone and phoned someone she never mentioned to me who she was talking to and came back to me and told me that that person says the loan account I had with them was never closed so it has been accumulating interest according to the person she was speaking to on the phone. She referred me to her manager Dikeledi whom I asked what was the interest for because I was given settlement quotation. She said it's my fault I should have checked if the account was closed. She gave me a number ********** 043 and gave me their contact number ********** 1/5589. I phoned the number and spoke to Dibakiso who also told me that I must pay 2371.08 but refused to give me the account number that I must deposit the money to. Dibakiso took my email address and said she will email me the account number when she send me the statement that reflect the amount I owe. I am not satisfied at all and a bit suspicious that the bank just go into my account after two years and say I owe them, no communication from their side in these two years at all.