sA
sherene A
1 reviews | Active since Jul 2014
26 Feb 2016, 17:17
Poor service
Came to the bank was told its offline. Then asked for the head office number and while Iwas on a call the system can back on. Then we take our numbers and have to wait because there are only 2 cconsultants working. Is this the service e we receive for banking with Capitec.
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Capitec Bank's replyOfficial
29 Feb 2016, 09:23Hello sherenekzn@,
Please accept my sincere apology for the frustration you experienced as result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Please accept my sincere apology for the frustration you experienced as result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply29 Feb 2016, 09:23
Official
Hello sherenekzn@,
Please accept my sincere apology for the frustration you experienced as result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Please accept my sincere apology for the frustration you experienced as result of this incident.
Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank