Poor Service

I have an issue with my credit card I recently took out with capitec bank I was approved an amount each month, in may 2018 I used the loan amount granted and the amount should get taken out automatically, however nothing got taken out in may and now in June I waited to see if it would be taken but it did not, I contacted the call Centre for the first time and the first agent advised she could not assist and transferred me through to another department that dropped the line after I explained the situation and going through data protection twice, I then called the same number and got told I had to be transferred to the same team again, after going through to the collections team the 2nd time they stated they can't help with making the payment but another team can, and they gave the direct number, after calling this number the agent stated he cannot make the payment and stated I had to go into the branch or do a bank transfer, he promised to send the details via SMS so I can do the transfer and yet the message never came or might be delayed, it's been 4 hours later. I'm very upset as this journey could potentially affect my credit score, the service is poor and I felt the customer journey was horrible, I now have to make a manual payment for something that should have automatically been taken out.