POOR SERVICE

I am very unhappy with the dealings I had at Capitec Bank Bay West. My Partner is a paraplegic since 25th March 2018. His Employers require 3 months bank statements and No one was prepared to assist me or fill in the Bank portion of the UIF Form on the 23rd of June 2018that need to be handed in - to claim - . He is currently still in hospital and I have power of Attorney all his necessary documents including his bank card. Please can someone urgently assist me as I need to assist him, he has no other persons that can assist him. They advised to load the app on his phone which he has done but now has to have it registered at the Bank which he cant do as he is still in hospital.