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Gopolang M

1 reviews | Active since Jun 2015

01 Jun 2018, 13:04

Poor service

I have an account with capitec, I use it for savings, today as I tried to buy something I havd insufficient funds. Then went to capitec for statement. There has been debit orders for 89,88,99 rands happening some are day apart. I tried to reverse this as the branch. I was told I cannot reverse anything for March. Which I dont understand its not over 90 days. Why does capitac does this. Its frustrating because I save this money for emergency now I have lost my money

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Replies (4)
Capitec Bank
Capitec Bank's reply01 Jun 2018, 14:11
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

GM
Gopolang M's update01 Jun 2018, 14:31
Reviewer Update
5days is way long to deal with this. It shows inadequate system thaat capitec is using. Now because I want to use money I have to wait for 5days???
GM
Gopolang M's update01 Jun 2018, 14:31
Reviewer Update
5days is way long to deal with this. It shows inadequate system thaat capitec is using. Now because I want to use money I have to wait for 5days???
GM
Gopolang M's update06 Jun 2018, 19:29
Reviewer Update
The time of customer service that capitec offer, to its customers is useless. At 17:10 I got this message, How should I call when operating hours is from 8am to 5???Capitec Bank: Good day, I am attempting to get hold of you, kindly contact me on ********** 719. Kind regards, Carmenita Fortune. This debit orders is an inside thing. Who call people at 5 non the less, I get missed call alert for all the attempted calls. Nothing from capitec and tgis fortunate lieto on message