1 reviews | Active since Apr 2018
Poor service
I put in a disability claim in January. February ,March we went back to find out what was happening because we didn't have received any feedback at all. I was told the claim is been processed. I went back a few days ago and they said to me Capitec didn't receive all the documents required.I had give all the documents to the branch manager. They said to me they will call me back the following day to give me feedback on what is going on and i didn't receive any call up to date.Im very disappointed in the service of capitec.
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
Best regards,
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,