Poor service

Dear Client care

I am writing to you to raise an issue about: Bank accounts & cards

The issue that I have experienced was: Good day my name is Delisile Ndlovu I need help with regards to my account with Capitec Bank they closed it last Saturday without informing me as their client ,I visited the branch an SC told me she don't know why it is closed and she can't assist as the forensic department closed on Sunday,I visited the branch the following Monday and I was told that someone who deposited 2000 on my account told the bank that,my account is involve in ********** activities,I use this account on daily basis as I am,selling weave is not ***** ,if bank allow anyone to call and close my account,where is transparent they always preach to us as clients,where is security and confidentiality they always promise to us,Is this a better way to bank?I feel that my rights as s client was violated because case was supposed to opened against me if that person who claim I am a frauster was true that I had done *****.capitec forensics was supposed to contact me or investigate if they beleave from what the third party told them about my account,My name is Delisile Ndlovu I'd ********** 340080 account ********** 649 cell number ********** 150 and email ********** will be grateful for your response at your earliest convenience.altenative number ********** 150

It occurred on: March 09th, 2018

I want:To open my account ,and make sure that the prosses of closing accounts by people who contact client care is revised as we now victim's ,and educate their staff on how to handle issues like this they mustn't assume but be sure of what they tell client s

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Delisile Ndlovu

Account/ card number: ********** 649