Poor Service

3 Times I have phoned the Customer Care Centre to enquire about opening an account for one of my employees, that is a Foreigner from Zimbabwe. Every time I was told that they will accept my employee's Passport and Temporary Azylum Seeker Permit and Proof of address. This morning I took my employee to Capitec Southdale to open his account. On arrival we were told that they do not accept this documents and only accept Works Permits. I requested the person in the bank to contact the Customer Care Centre. She just said no I must contact them myself. So whilst in the bank I phoned the Customer Care Centre and again I was told that they accept the documents as previously said to me. Whilst I was on the phone the Consultant smiled at me to indicating that she will not help me. I gave my phone to the Consultant in the Bank. She then told the Customer Care Centre agent that they do not accept this documents and handed the phone back to me. The Customer Care Centre Agent then said that she will confirm with her Supervisor. I was then told by her that the Supervisor also said that they can't accept this documents. I feel that this is a total waist of my time. Should I have been given the correct information from the beginning, I wouldn't have waist time going to the branch.