Poor Service

Logged the below query on 30 Dec 2017,Capitec Bank responded on 2 Jan Till today I haven't received the funds nor feedback from them.

7-14 days timeframe has expired and did 5 days of investigation.

I'm very disappointing and frustrating...

Stop order

A review of Capitec Bank by Zee17 on 30 Dec 2017 Share Comment Report Stop order

15 December I went to the branch to reverse a stop order,was advised that I will take 7 working days and a fee will be debited from my *** a fee of R120.00 was debited but till today the funds have not been pain into my account. I have been to the bank several times and was advised that it will reflect the next day.still nothing

Official business reply

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

2 Jan 2018, 12:06 8 days ago