Poor service

We at Vanderbijlpark Capitec Branch Vaal Mall. With 10 booths they have only 2 employees helping. I dint know whats going on behind the scenes coz every now and again you see some other employees but none which is attending the booths. Why the additional hours but they dont even have enough staff? We been sitting here since who knows when. They only have a date on their service tickets why not put a time on their so the management can see how slow their service is. I must say in positive light I gave the door attendant a very hard time and he kept his cool and stayed polite with a smile the entire time. I do like him lol. But unfortunately this dont better their ****py service. Date of visit: 30 Dec time: 08:15 - 09:24