Poor service

On Saturday around 2:20 pm I went to withdraw with my brother from another banks ATM as it was the nearest one. My brother inserted the card and required to enter pin, first digit pin was entered but number displayed on the ATM screen and he immediately cancel as he suspected *****. Card never came out of machine.

Few minutes later money was withdrew from less than 5km ATM same street. I did not see the 1 notification and 2minutes later another withdrawal was done...

I then thought OK let me transfer the balance to personal savings account with the hope that it wasn't going to be accessed as they did not have pin for it... To my surprise over an hour later purchase was done in Athlone a place I don't even know or never been to. Case was only open then after the last transaction was done...

5days later feedback received from the bank ***** team I would love to believe telling me there WERE NOT GOING TO REFUND ME COZ of time from 1st transaction to the last one.... She advised that I was supposed to call immediately and cancel. I was in a shock of what was happening and out with a crying baby on the streets of Wynberg and yet expected to call instead of comforting/ calming my son....

I am not happy at all as Capitec has failed me and worse they believe I committed the ***** the way Lebohang addressed the whole case. I did not ask anyone to de***** me and I don't have any cent to buy my baby staff, rent or paying my nanny....

Capitec really showed no sympathy but just blamed me for the *****..

I will take this to newspaper's and radio