Poor service

On the 06 feb 2023, there was an unknown debit order of R334 from my account, i emediately called the bank to notify them, so they told me that there was another transaction of R34 of the same people that went through to account, so they will escalate to investigating team, then they will come back to me. So to my surprise i got a missed call from Capitec bank, and i returned the call emediately just be told that the ***** department will call me. Now to my surprise the issue is closed and my money is not back. If this is how am treated, how must i trust Capitec with my money.