Poor Service

Capitec is very quick to stop someones account and very slow to remove the stop, yesterday R110 was sent into my account and then after the funds were reported as *****, my account got stopped immediately... Very early in the morning today i wrote affidavit giving capitec the permission to give the person his/her R110 back as i was confused of what's happening... More than 8 hours later my account is still not opened.. now my things are stuck. Capitec please fix this very fast