Poor service

I went straight to the branch in Vosloorus chris hani crossing to fix my card which is overcharged because m on third trimester pregnant i went straight to collect a ticket knowing that pregnant women dnt wait on a long queu, unfortunately capitec consultant by the name of sizwe told me to wait on a queu outside i humbly explained to him that m pregnant but he didn't take it but telling me to wait, my question is since when pregnant woman stand for long on a queu or they wanna see me giving birth on a queu very poor service received since i joined capitec, i better move my business to a better bank