Poor service

I went to Capitec back in Midrand, the one just outside of Boulders to do a deposit this was my second visit on this particular day(07/09/21) as I passed by on the morning of the 6th as well and the ATM wasn't working to deposit money. I was in a hurry to work and since the queue to deposit inside the branch seemed longer, I decided I would come back the following day. On the following day I did go and on arrival I saw a very long queue outside to the ATM for deposits with poor to non social distancing being practiced so I opted to go inside and ask if I could deposit. A guy by the name of Chris told me they only taking coins inside and therefore I need to join the queue outside. I then asked him did he see the queue outside and how more than 20 people are waiting for one ATM in order to deposit and if they could atleast assist seeing that there was literally just one person inside who was not even there for a deposit but for other transactions. He then chose to ignore me ad opted to assist the other lady behind me. I asked why he's choosing to assist someone else before we have concluded our matter and he shouted at me saying "I will assist you". He then took me to another lady named Dumi who was behind the screen doing nothing by the way who told me the covid regulations are saying rather have people outside very close to each other than have them inside. I asked why, and she said inside the branch would be worse. I then asked did she see how it is outside and how close together the people are? She told me it's because the Boulders branch is off line hence the long queue. I then suggested that seeing since inside it's literally empty, can't they just assist by taking in 2 people at a time so as to reduce the waiting time thus the congestion which would lead to the violation of the same covid rules they are trying to comply to and she said no. I thanked her and left. The people at that particular branch don't care about what's happening outside as long as it does not affect them inside the branch. I didn't even see any consultant outside assisting at the Atms to ensure social distancing or even to assist the customers. I didn't get joy in the non service rendered on that particular day and the explanation given to me by both Dumi and Chris as it seems to me me they enjoyed the idle time they had rather than being bothered by a lot of people in the branch, and also for the fact that I had to ask each of of their names before they could give them to me since they didn't even have name badges on. Is that another way of ensuring that one is rude to customers and won't be identified hence the lack of name badges and reluctancy in giving out their names? And again, who is Dumi? Is she the manager, supervisor or just a colleague to Chris? So does it mean you guys had close to 5 consultants on duty on that particular day waiting for card renewals, account quiries, coins deposits and so forth rather than help people deposit? I didn't quite get the reasoning behind all that. Well, in short I decided to drive to Mall of Africa to do my deposit.