Poor Service

I am very appalled by the service that I am currently experiencing with Capitec , I've sent an email and have not received any assistance thus far. I am awaiting assistance with regards to an issue I experienced on Wednesday whereby I withdrew R2000 and the money was not released however I received an SMS that the money went out. Please urgently contact me regarding this incident as I am worried , I need to pay my rent and don't have the money to do so as the ATM dint release my cash.