Poor service

I was at a Capitec atm to deposit money into my account and the machine switched off, I was told it would be resolved before close of business the same day. It’s 48hours later and Capitec is still withholding my money and sending me from pillar to post. I have called the helpline more than 5 times, spoke to different consultants, they tell me they have a backlog and that it’s still being looked into. I was told the turn around time is 48 hours, more than 48hours later, I still have not received any feedback from them. I have deposited R5000 into the atm it counted halfway kicked out my card and said on the screen checking system-going into sleep mode i need my money to pay my debts