poor service

On the 2nd of November I mistakenly transfer an amount of 1000 to an incorrect number .I called the person to reverse the money and she promised to do it .I waited for here to reverse the 1000 and she did not .I decided to go to the branch and ask for assistance. The consultant that I spoke to called head office and I was told to expert the money after 7days.<br> <br> on the 8th day I sent email to head office requesting feedback , the email was rep**** and I was asked to give ref or branch name of which I did .since then I have never heard anything goes from capitec. I sent several emails and they were just ignored . This is really not right ,anybody can make a mistake .I am desperately in need of that 1000. why can't they reverse my money , when I showed them the proof .am really disappointed even thinking of changing the bank . I will appreciate if I can get my R1000 back as soon as possible