GN
Gugu N

1 reviews | Active since Jul 2011

19 Oct 2015, 10:16

Poor Service

On the 1st of Oct I went to the branch. My number was called and I went up to the teller, Nicole, I greeted her to which she responded by saying that my number was called 3 times and then she called someone to remove me from the seat. I had only heard it being called twice in close succession of each other. I was moved to another teller, I think her name is Thuli, who assisted me. She said she could not call my employer for confirmation of employment because they were closed and thus could not continue with the application. She said she would call them in the morning. I called the following day at 15h50 to ask if she had made the call to my employer to which she said she had forgot to as it had been a busy day. She said that she would call them immediately and call me back with feedback. I left work after 4 without her calling me back.<br> <br> On the 5th I went back to the bank and low and behold, these 2 girls were standing by the entrance gossiping. I assisted myself by getting a number while they both stood there gossiping away and blocking the queue machine. I proceeded to press the machine while they continued gossiping. None greeted me. <br> <br> These girls dont take their jobs seriously.

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Oct 2015, 12:37
Official
Hello gpnkuna,

Please accept our apologies for the poor service experience you had!

Oscar de Villiers will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank