ER
Emmarencia R
1 reviews | Active since Nov 2013
30 Sept 2015, 13:31
poor service
on the 23/09/2015 i bought airtime for a different number and it was never received. R100 was debited out of my account i called capitec a couple of times and they said they would look into it. on sunday i called again and i was told the same story yet no one has made contact. this is a very dissapointing response. u should put ur customers first.
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Capitec Bank's replyOfficial
30 Sept 2015, 14:12Hello Emmz25,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply30 Sept 2015, 14:12
Official
Hello Emmz25,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank