Poor service

Having called the customer care call centre 3 times today starting at 8am this morning to find out the progress on the cheque that has been deposited. He advised that he would escalate the query with the cheque department and revert back to us as they have no lines. My wife then called at 10 am to follow up and then again at 2pm. The cheque was deposited with special clearance requested. We are wanting feedback regarding where in the process is this cheque! And how on earth can it take so long to get a cheque cleared through Capitec when other banks take 3 days. It is sickening to have to post comments on this site in order to get the service we as customers are entitled to