KB
Karrie B

1 reviews | Active since Oct 2018

17 Sept 2019, 14:59

Poor service

Let me just say that the forex division is probably the worst to deal with. I called this Morning at 8am I was on the phone for 6 minutes before the call was answered. The call center opens at 8am. Its really such a mission to get through. The other day was on hold for over 8 minutes. Calling from a cellphone has cost me a fortune.

And don't even talk about the emails, i wait three days for any form of communication back. I am a new client and i won't refer this banking establishment..

0
Replies (1)
Capitec Bank
Capitec Bank's reply18 Sept 2019, 12:50
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank