CA
Caron A
1 reviews | Active since Apr 2017
11 May 2021, 05:20
Poor Service
Extremely annoyed, on the 1st of May I went on to my app to see if my funeral policy was deducted as do ia set for the 1st, to my surprise it said arrears which I did not get bevause there were sufficients funds. Anyway made a manual payment however the 2nd may my do went off called Konday the 3rd, lady promised refund wothim 48 business hours nothing called 5th May lady said there was an issie will reescalate but will getoney 3 working days its been a god dsmn week now and nothing I am extremely anmoyed I want my refund.
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Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
11 May 2021, 07:06Good day Caron
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 May 2021, 07:06
Official
Good day Caron
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CA
Caron A's updateReviewer Update
11 May 2021, 08:29This has been the same response, I received from your consultants last week amd I did not get 1 call. It's honestly pathetic.
CA
Caron A's update11 May 2021, 08:29
Reviewer Update
This has been the same response, I received from your consultants last week amd I did not get 1 call. It's honestly pathetic.
CA
Caron A's updateReviewer Update
12 May 2021, 10:38I have exhausted all my options next ill be mailing the CEO for poor service
CA
Caron A's update12 May 2021, 10:38
Reviewer Update
I have exhausted all my options next ill be mailing the CEO for poor service
Capitec Bank's replyOfficial
25 May 2021, 10:43Good day Caron
The matter has been dealt with.
The complaint is closed.
Kind regards
Capitec Bank
The matter has been dealt with.
The complaint is closed.
Kind regards
Capitec Bank
Capitec Bank's reply25 May 2021, 10:43
Official
Good day Caron
The matter has been dealt with.
The complaint is closed.
Kind regards
Capitec Bank
The matter has been dealt with.
The complaint is closed.
Kind regards
Capitec Bank
CA
Caron A's updateReviewer Update
25 May 2021, 10:58Pathetic, Tanya De Klerk wants to call me after I called, emailed, HP for 2 weeks then got my refund then the complaints manager wants to call me for feedback... For what yout service is pathetic
CA
Caron A's update25 May 2021, 10:58
Reviewer Update
Pathetic, Tanya De Klerk wants to call me after I called, emailed, HP for 2 weeks then got my refund then the complaints manager wants to call me for feedback... For what yout service is pathetic