Poor service

I encountered issues with the facial recognition security feature while attempting an urgent transfer via the app. After reaching out to client care and speaking with a complaints representative, I was informed that there was no immediate solution. I expressed my dissatisfaction with this situation, emphasizing the impracticality of being unable to access my funds during emergencies. Regrettably, the representative did not resolve the issue and closed my query. I am disappointed with the level of service provided.