Poor Service

Its important to bank with a versatile and secure bank, I transferred R130 to my nephew through an app using his cellphone number, only to later find out that he no longer uses the cell number. Went to do a reversal, the number was called and its on voicemail they therefore cannot do a reversal. But he no longer uses the number, it could be that the number has has not been allocated to any other person. Its my money that I want back. Two weeks later the phone is on voicemail and the money has never reached his account, so where is the money??????