Poor Service

Good Day,

I'd like to review Capitec Bank on very poor service and failing to even come back to me as a client. My review is related to the concerned ref number. ***** Case : ***7

I reported ***** on my account in August 2022 and received the above ref number for follow up purposes. On a couple of the calls I made to the bank, I was notified by several agents that just over R2000 was retrieved and that it would take about 6 weeks for ***** investigations to be conducted and that this would be followed by repatriation of the funds back into my account. Each time I made a call, I was advised of the same waiting period. Its a year later and I've never received a call from Capitec.

I would like feedback on what transpired and why I wasn't serviced, as a customer. Also why I wasn't paid the money back into my account. I want the money paid back to me accordingly.