poor service

i would like to report capitec they way im so angry yesterday i lost my card and someone order uber eats with my card reported this and they said they will investigate and if the disputed the amount is valid they will return it back they blocked the card and went to the branch to make a new card and took R70 for that card

they return the amount but another amount was taken again just now it says uber eats again when I'm calling them they putting me on hold and dropping calls 2 agents did that now I'm very angry and im changing banks