Poor Service

I simply sent a request through social media last week requesting to get my card number and expiry date as they're wiped off due to poor quality of the printing on these new black cards but I was referred to client care centre where I sent an email but still they weren't able to assist me instead asked me to visit one of the branches to apply for a new card which won't make any difference instead they'll charge me for a replacement card and already this is my second card in less than a year