Poor Service

I am extremely disappointed with how Capitec is handling my refund request. I contacted them on 29 October 2025 to request a refund after the cash tokens expired before the recipient collected the money. I was informed that the refund would reflect in my account within 24 to 72 hours. To date, I have not received anything.

There has been no communication from Capitec. I have been calling twice a week since logging the issue, yet each time I’m told that the person handling my case is “waiting for someone” with no clear explanation. What is causing the delay? I need this matter resolved urgently.