poor service

I had a chat with someone this morning regarding the capitec app credit score where on the app it states that there is a dispute on my itc profile, however this dispute has been resolved and closed and when i check on the Capitec app it shows that the latest credit report they have is for the 2025-11-29. i asked the agent when they update the credit report profiles on the app and the agent could not help me or even answer the question as to when they do the updates, she did not even try to find out. This is preventing me from applying for credit because capitec still has the old report and i wanted to apply with them as i bank with them , but nobody cares to escalate the problem.