BM
Bongani M
1 reviews | Active since Jun 2017
07 May 2020, 08:43
Poor service
I bought Telkom airtime about two day ago and till today it’s not reflecting. I called the call center and it’s a struggle to get assistance. It seems like I am going to spend more money and time to resolve this matter than the airtime I bought. This banking has no logic.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
07 May 2020, 11:52I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply07 May 2020, 11:52
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
BM
Bongani M's updateReviewer Update
07 May 2020, 12:31So it will take 5 working days for management to reverse a R 100.00 airtime transaction? When we buy airtime the need is now not after 5 days. I had to use my other banking platform to transfer airtime.
Luckily I didn't move my daily banking to Capitec I'll be frustrated.
Luckily I didn't move my daily banking to Capitec I'll be frustrated.
BM
Bongani M's update07 May 2020, 12:31
Reviewer Update
So it will take 5 working days for management to reverse a R 100.00 airtime transaction? When we buy airtime the need is now not after 5 days. I had to use my other banking platform to transfer airtime.
Luckily I didn't move my daily banking to Capitec I'll be frustrated.
Luckily I didn't move my daily banking to Capitec I'll be frustrated.
Capitec Bank's replyOfficial
13 May 2020, 12:19Good day
as per our telephonic conversation , I trust that the matter was resolved
kind regards
Capitec bank
as per our telephonic conversation , I trust that the matter was resolved
kind regards
Capitec bank
Capitec Bank's reply13 May 2020, 12:19
Official
Good day
as per our telephonic conversation , I trust that the matter was resolved
kind regards
Capitec bank
as per our telephonic conversation , I trust that the matter was resolved
kind regards
Capitec bank