GVDM
Gavin Van Der Merwe
1 reviews | Active since Feb 2019
30 Apr 2020, 09:11
Poor service!
I have been trying to get through to the loan department of Captec bank since Friday 24 April 2020 and trying to get hold of them on Monday, Tuesday and Wednesday to no avail. I have also emailed the complaint department and still got no response! this is pathetic service! ***
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
30 Apr 2020, 09:42I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply30 Apr 2020, 09:42
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
30 Apr 2020, 16:22Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply30 Apr 2020, 16:22
Official
Good day
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I have advised accordingly.
Kind regards
Complaint Management
Capitec Bank