Poor service

I had to go to the branch as someone was using my card for uber rides in Jhb I live in Durban. Paid R70 for a replacement card used my card once tried again my pin is not working so I called because with many bank I have banked with before allow you to change your pin on your app or internet banking. Now there is little funds in there but what if that gets taken I do not have time to go up and down to the branch as I am unemployed and still pay another R70 for a card . They advised I need to go into the branch to change something so simple as a atm pin then was advised I need to log a ***** case and it will take 30 days. If I get no joy I am going to the ombudsman.

Pathetic service besides the consultant that helped me with my card very friendly and professional but besides that their bank fees are exorbitant.

If this is not sorted out they will hear from my uncle who is a prosecutor