Poor service

My personal loan was approved and money paid to my FNB account, because i dont bank with Capitec. I want to settle the account now, but no one can help me because Capitec didnt create a profile for me on their system. I need someone to confirm my settlement amount and the Capitec loan account number urgently in order for me to pay the settlement figure. I have been to the branch and the branch referred me to the call centre. The call centre is also unable to assist, i am being pushed from pillar to post...Please urgently contact me on *** to resolved the matter.