Poor service

On Sunday 06-04-2025 my tenant by of Patronel went to Delft Capitec Bank to deposit money R2900 and R600 into my account then sent me the proof of payment but only R600 reflected to my account,then I inform my tenant on the 09-04-2025 my tenant went back to the bank to inquire then she was told that the problem might be the ATM and she was given the incident number *** and inform that we must wait for 24hrs and the bank is gonna call me and while she was in Delft the bank asked me if I must send them my account number and my bank statement and I did that and they promised to keep us updated but it never happened,on 14-04-2025 I went to the bank to check but there was nothing and Patronel also went the bank same day which she was given another incident number *** but the person that assisted her said made a mistake by writing R600 doesn't reflect on my account of which the R600 is the statement only R2900 that is missing then the bank said the issue is currently escalated to be reviewed and they will contact Patronel but unfortunately they can't say how long is it gonna take