KS
Kholofelo S

1 reviews | Active since Apr 2024

08 Aug 2024, 16:50

Poor service,

M so so disappointed In capitec Bank, the staff are clueless the give u different views instead, it seems the system they following makes them look like clowns. My acc was stopped due to suspected ***** after my colleagues transferred R82020 into my acc only to transfer to her absa bank as she says she reached her daily immediate payment. After my card was stopped. I took her with to the bank to acknowledge that it was her. We were both told to go to the police station to make affidavit and certified copies of IDs. We did that and submitted the documents. Our acc are still stopped n we were told to go back to the bank to relog as it showed no incident was loged went bank to the bank reloged. Again today I was told to go back again and relog I did. And guess what am told again that I still hv to relog again 2mro knowing very well that it's a holiday 2mro. My only worry is I started working n my salary goes in there . My child grand in there n already missed it for this month and it seems I will miss my salary this month as we just going around d in circles. So can someone with knowledge and access please intervene in this matter. Cos if it was ***** committed I don't we will be playing at the police station and the branch so much

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Replies (1)
Capitec Bank
Capitec Bank's reply08 Aug 2024, 17:10
Official
Good day Kholofelo Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank