Poor security with capetic bank

Item: Capitec Bank
Rating: 1
Author: Ntabi L

Good day

I beleive now we should be choosing the banks that offer good quality service and good security seens it is december time. Money was deposited in my account on the 27th with R1000 and after min the money was withdrawen in the account and i had the card with me guess my card was coloned and when i called the customer service. They say the investigation should take 48hrs and when i call again after 48hours i am told i should wait for 8days with no message stating how far is the process. I would not advice anyone to open a bank with capetic because it is low cost but security is poor. I want my money back.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

06 Dec 2019, 08:48

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply06 Dec 2019, 08:48

Official

Ntabi L's updateReviewer Update

13 Dec 2019, 08:04

I got a call from a ladie in headoffice telling me looking at my case my card can not be credited and they can not do any investigation. I believe it is not fair because they should be dojng investigations with the place where the money was withdrawen without my knowledge and knowing that i had my card with me and i have been calling calling the complaints department even today no respond from them and i will never leave the case until capteic pays for their poor security as they can not be taking a pensioners money away.

Ntabi L's update13 Dec 2019, 08:04

Reviewer Update