1 reviews | Active since Apr 2014
Poor Security Measures
My Fiance's phone was ****** on 02/07/2021 and she blocked everything on the icloud and had the phone cleared. Note this is an Iphone12 which the ******** should have no access. On Saturday and Sunday a ********** transaction over her normal limit was transferred into the ********* account. Capitec security process are very poor, how could they allow access to the ******** when my Fiance gave no consent or access authority to her bank account? I am a ***** investigating officer, I have previously been employed at FNB and find Capitec to have the most poorest security measures in place. If were to be employed at your bank, you wouldnt have had the recent Case of your internal staff(money laundering) as well as I wouldve inserted a solid security infrastructure with minimal costs implicated, I am poorly disappointed as Capitec is not giving us the support as this money was saved up for our small wedding and now we lost everything. I would like an individual from a Head position up in Capitec to have a look into this as I want to take this even further to the Media as this has impacted us very deeply. My Fiance *** Lizanne D Pather and her contact: ***
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Feedback from my Fiancé,
I am poorly disappointed in the feedback from Capitec, I expected a specialist/someone who knows their stuff... I was saddened to be told I must contact the banking ombudsman as Capitec doesn't know how the App was hacked. The designated official made it so difficult for us to have proper conversation as it turned into rage with poor satisfactory of a resolution. Once again I made a commitment that should Capitec not refund me for my monies which I did not authorize due to your poor security measures, I will go out of my way to ensure that I expose my level of experience to the media cause this is the treatment I received from Capitec.
I have now reported the matter to the banking Ombudsman, following by Monday 12/07/2021 I will start reaching out to my media contacts to ensure consumers are aware of the poor security measures/service levels that will be expected with Capitec.
Feedback from my Fiancé,
I am poorly disappointed in the feedback from Capitec, I expected a specialist/someone who knows their stuff... I was saddened to be told I must contact the banking ombudsman as Capitec doesn't know how the App was hacked. The designated official made it so difficult for us to have proper conversation as it turned into rage with poor satisfactory of a resolution. Once again I made a commitment that should Capitec not refund me for my monies which I did not authorize due to your poor security measures, I will go out of my way to ensure that I expose my level of experience to the media cause this is the treatment I received from Capitec.
I have now reported the matter to the banking Ombudsman, following by Monday 12/07/2021 I will start reaching out to my media contacts to ensure consumers are aware of the poor security measures/service levels that will be expected with Capitec.