AS
Aslyne S

1 reviews | Active since May 2023

09 Aug 2024, 22:22

Poor Security Measures

I am very disappointed at Capitec. I've been banking with them since 2011, and don't get me wrong, from the banks I've used, they're fantastic!

But I think when it comes to security measures, they're selective. They normally confirm certain transactions, which I commend them for, but then some they don't!

The transaction between Able and me, I consented to the R55, but just few seconds, a R495 went off without warning. It should have raised red flags when 2 subscriptions was going off like that. Why not confirm each time? Now I have lost out on my R495, and Capitec said that there was nothing they could do!!!

My suggestion is that, let a confirmation window pop up to avoid these *****sters and ****mers doing whatever they want with our details.

0
Replies (1)
Capitec Bank
Capitec Bank's reply10 Aug 2024, 08:42
Official
Good day Aslyne Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank