NS
Nompumelelo S

1 reviews | Active since Mar 2022

21 Mar 2022, 10:14

Poor Resolution

Good day

Today, 21/03/2022 I made a prepaid purchase of R200 for airtime, the intended number was a cell c number ***, I however made typo error and used *** instead, I immediately contacted the incorrect number to find out if it was in use, I found that the number is not in use, I then contacted my bank since this was an app purchase, The agent that assisted me advised me that he would not be able to allocate the funds correctly and that the service provider should assist. I contacted the service provider and was also plainly advised that they cannot perform any form or reversal or re-allocation of the airtime. This incorrect number is a valid cell c number but is not in use for the longest time, I went on to share this information with my bank but still no assistance. I am very dissatisfied to say the least, Can we at least reverse the prepaid transaction so I can perform the transaction again.

Can I genuinely just lose R200 just like that and no one takes accountability to assist me to redeem my funds???

0
Replies (1)
Capitec Bank
Capitec Bank's reply21 Mar 2022, 10:36
Official
Good day Nompumelelo 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank