Poor Reaction to ***** and client service

<p>On the 14th of November 2016 i visited the Capitec Branch in Alberton near Navara, upon my visit at the branch a constant named Joyce helped me by installing the Capitec Banking App on my cellphone she asked if i wanted to create a beneficiary to send money to my husband the beneficiary must have the name Hubby bear in mind this is my first time in my life that i will be using an application for banking and i have no in debt knowledge of banking what so ever so i let her proceed, On the the 20th of November 2016 i visited another Capitec branch to withdraw money to buy a car when i wanted to withdraw the funds my funds was short with R20 000 which was taken in increments of R10 000 the first was taken on the 14th of november 2016 and the other R10 000 was on the 17th of november 2016 the reason why i had not picked it up earlier was becuase my notifications were disabled, I understand they have to conduct an investigation but it is December and me and my family have things to do with the money so i wpuld like Capitec to re-imburse me as soon as possible or further sreps will be taken because i am a customer with capitec and my needs should be priority they can sort the rest out internally i just want my money becuase of their necligence my children have to suffer i have been patient but no more so please addres the situation as soon as possible.</p>