Poor quality of service and a waste of my valuable time.

I Mr D ordered a card on my mother's behalf over a month ago and as most recent as kat week after more than two weeks trying to sort out why the card was not delivered to mercantile bank. I have a soon as recently just received a call from CCD couriers who is supposed to deliver the car to me. Saying to me that they can only deliver the card to my mother. I phoned mercantile bank and they say that they will sort it out. CCD couriers phones me back wanting to confirm certain details and they still will not listen when I say my mother has been hospital for the last 2months. The problem lies with Mercantile bank and CCD COURIERS INCOMPETANCE AND MERCANTILE BANK IN NOT BEING ABLE TO LISTEN OR RESOLVE A SIMPLE ISSUE.