1 reviews | Active since Apr 2017

22 Apr 2017, 15:31

poor quality bank cards

<p>every year or less i have to replace my card not that i lost it but the chip is not working, and every time i have to pay a replacement fee and that is not acceptable, you are providing us with poor quality cards and whos fault is that?</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply24 Apr 2017, 08:48
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply26 Apr 2017, 07:52
Official

Good day

Please be advised that we are unable to resolve your matter as we have tried to contact you to no avail.

You are more than welcome to contact us again when you are reachable.

Kind Regards

Pheliwe Baartman

Complaint Management

Capitec Bank