MM
Mpho M
1 reviews | Active since Oct 2015
23 Jan 2020, 12:45
Poor quality bank card
I got my new black Capitec card about 3 months ago but the card number (in silver) has already faded. This is a nightmare because now I cannot pay for my orders online and have to rely on pictures of my card - which is obviously a security risk! As good as the new card looks, it’s NOT the best quality.
Does this mean that I have to pay again for a new card every 3 months? This isn’t very fair to consumers. Capitec needs to fix this.
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Replies (2)
Capitec Bank's replyOfficial
23 Jan 2020, 14:51 I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply23 Jan 2020, 14:51
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 Feb 2020, 11:46Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint ManagementCapitec Bank
Capitec Bank's reply04 Feb 2020, 11:46
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint ManagementCapitec Bank